Privacy Policy for Travels Provider

Last Updated: 24 Jan 2026

1. Introduction

Welcome to Travels Provider (“we,” “us,” or “our”). Travel Provider is trade mark belongs to Asfar Travel Agency LLC, Profissional technology company that provides an all-in-one platform (“the Platform”) for travel businesses, including agencies, freelancers, and other service providers (“Providers”), to offer and manage travel services like flights, hotels, and holiday packages to their customers (“End-Users”).

Your privacy is paramount. This Privacy Policy explains what information we collect from you, how we use it, with whom we share it, and the rights you have in relation to your information. By using our Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect different types of information from Providers and End-Users to operate and improve our services.

A. Information Collected from Providers (Our Business Clients):

  • Account Information: Name, business name, address, contact details (email, phone number), and business registration details.
  • Financial Information: Bank account details or payment processor information for commission payouts.
  • Credentials: Login credentials and, where applicable, API keys for third-party systems (e.g., Global Distribution Systems).
  • Communications: Any information you provide when you contact our customer support.

B. Information Collected from End-Users (Travelers): This information is provided by the End-User to the Provider, but it is processed through our Platform to facilitate the booking.

  • Personal Details: Full name, date of birth, gender, and nationality.
  • Travel Documents: Passport number, visa information, and other details required for travel bookings.
  • Contact Information: Email address and phone number for itineraries and confirmations.
  • Payment Information: Credit card details or other payment information, which is processed securely by our third-party payment partners.
  • Travel Preferences: Seating preferences, dietary requirements, and other special requests.

C. Automatically Collected Information:

  • Usage Data: Information about how you interact with our Platform, such as pages visited, features used, and time spent.
  • Device and Log Data: IP address, browser type, operating system, and device identifiers.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage Our Services: To create accounts, process bookings, facilitate payments, and connect Providers with End-Users.
  • To Communicate With You: To send booking confirmations, itineraries, important updates, and respond to customer support inquiries.
  • To Improve and Secure Our Platform: To analyze usage patterns, troubleshoot technical issues, and detect fraudulent or illegal activity.
  • To Comply with Legal Obligations: To meet legal and regulatory requirements, such as anti-money laundering laws and data retention mandates.

4. How We Share Your Information

We do not sell your personal information. We only share it in the circumstances described below:

  • With Providers: We share an End-User’s booking information with the specific Provider they have chosen to fulfill the travel service. This is necessary to complete the transaction.
  • With Service Providers: We share information with trusted third-party companies who perform services on our behalf, such as:
    • Payment Gateways: to process payments securely.
    • Global Distribution Systems (GDS):  to book flights and hotels.
    • Cloud Hosting Providers: to store and secure data.
    • Analytics Providers: to help us understand how our Platform is used.
  • For Legal Reasons: We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

5. Data Security and Retention

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure access controls.

We only retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

6. Your Data Protection Rights

Depending on your location, you may have the following rights:

  • Access: The right to request a copy of the personal information we hold about you.
  • Rectification: The right to correct any inaccurate or incomplete information.
  • Erasure: The right to request the deletion of your personal information.
  • Portability: The right to receive your data in a structured, machine-readable format.
  • Objection: The right to object to our processing of your data.

To exercise these rights, please contact us at info@provider.travel . We will respond to your request in accordance with applicable law.

7. International Data Transfers

Your information may be transferred to, and processed in, countries other than your own. We ensure that such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data remains protected in accordance with this Privacy Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last Updated” date. We encourage you to review this page periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By Email: info@provider.travel

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